Transporeon

Customer Services Specialist with Dutch (m/f/d)

Job ID
2020-1831
Funktionsbereich
Operations
Name des Recruiters
Monika Pitek
Legal Entitiy
TP GmbH
Kategorie
Employee
Auftragstyp
Vollzeit, unbefristet

Übersicht

Transporeon is one of the global market leaders for e-logistics-solutions. With our cloud-based software platforms we are connecting leading Industry- and Trading-Companies with their carriers.


In addition to the exciting tasks we offer a permanent employment contract, 30 days of holiday, training opportunities, bike program, self-development possibilities and more.


Apply now and become a part of our growing team!

Verantwortungsbereich

As Customer Services Specialist you will guide our customers on their journey with us:

  • You will enable and manage the onboarding process of portfolio of carriers through organizational and administrative support via phone and email in Dutch, English, and German
  • You will help with their registration to our platform and ensure the signage of mutual contract
  • You will plan and provide user trainings in various languages
  • You will connect our customers to the system and check if all the technical requirements are fulfilled
  • You will be at their side as a strong active support along the first days of the usage and advise on how to grow their network and increase their return on investment
  • You will transfer the successfully onboarded customers to the care of our Customer Care department

Which characteristics represent our team?

  • We listen actively to customers and amaze them with best-in-class support
  • We build lasting relations with customers to drive performance and satisfaction
  • We contribute fairly to team efforts and achieve our goals together

Qualifikation

  • You enjoy talking to people and carrying on meaningful conversations
  • You speak confidently on the phone and are aware of your role in influencing customer experience
  • You use phone, chat and email in a professional way and choose always the best channel/medium for the give purpose
  • You converse in Dutch and English fluently and at a professional standard. German business proficiency is an advantage.
  • You are a quick learner and keep the pace in a fast-moving technological environment
  • You are precise in identifying problems, but also patient in explaining solutions
  • You take pride in work being done right and timely

Optionen

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
über Ihren Newsfeed teilen